Municipal Call-Centre Conditions: Can Batho Pele Work?
New ideas of management in the public sector have put the customer at the centre. But can such ideas work? …
New ideas of management in the public sector have put the customer at the centre. But can such ideas work? …
Mark Phillips, Khehla Shubane, Mark Swilling and Karl von Holdt assess the October 26 Municipal elections.
Most people don’t know that government gives a grant to municipalities to provide basic services to households deeply affected by …
Etienne Vlok compiled shortened edited extracts of labour’s responses to the Municipal Systems Bill that were presented to the Portfolio …
The international officer of the South African Municipal Workers Union Steve Faulkner talks to the union’s media and publicity officer …
Municipal workers deal with environmental issues every day – blocked sewage, dead dogs, rubbish disposal. They and their unions could …
Over the last six months the South African Municipal Workers Union (Samwu) has been in continuous dispute with municipalities around …
Briefings: By Yunus Carrim.
Briefings: By Media Study Group.
During the Transnet strike in May Katherine Joynt and Mariane Tsoeu went to interview some workers. What they reveal explains …