In the previous article two staffers at the London Head Office of a large British Trade Union (MSF) described how union employees handle conflicts between themselves and their employer, the union: In a nutshell, the traditional trade union approach is followed – the employees negotiate with their employer to resolve the inherent conflict in the employer/employee relationship. The following article looks at the same union, but now examines how the union is seeking to resolve different kinds of conflicts: conflicts not arising from inherent antagonisms but from the pressures of employees working together in stressful situations. John Fischer, an experienced MSF regional officer, (i.e. organiser/negotiator) describes an experimental approach recently introduced into the union which is designed to improve working relations amongst the union staff.